Effective Date: July 6, 2026

This Refund Policy forms an integral part of the Fortyx VPN Terms of Use and applies to all purchases made directly through the Fortyx VPN website.

1. General Policy

At Fortyx VPN, operated by LeadPixel Labs LLC ("Company," "we," "our," or "us"), we are committed to providing reliable VPN services and a positive customer experience.

This Refund Policy explains when refunds may be requested, how refund requests are reviewed, and the circumstances under which refunds may be approved.

This Refund Policy applies only to purchases made directly through the Fortyx VPN website under our Web-to-App subscription model.

If your purchase was made through a third-party platform or payment provider with separate refund policies, those policies may also apply.

2. Eligibility for Refunds

A refund may be requested under the following circumstances:

• verified technical issues prevented you from accessing or using the Service as intended;
• the issue could not be resolved by our support team within a reasonable period;
• the refund request is submitted within thirty (30) calendar days of the original payment date;

Refund eligibility is determined after review of the circumstances surrounding each request.

3. How to Request a Refund

To request a refund, please contact our support team:

• Email: support@lead-pixel-labs.com
• Phone: +1 (848) 360-3259

To help us process your request more efficiently, please include:

• your email address associated with the purchase;
• date of purchase;
• transaction reference or payment confirmation;
• last four digits of the payment card (where applicable);

The Company may request additional information reasonably necessary to investigate your request.

4. Review of Refund Requests

Each refund request is reviewed individually.

During our review, we may:

• verify payment information;
• investigate technical logs;
• request additional information;

Refund decisions are made in accordance with this Refund Policy and applicable consumer protection laws.

5. Processing Approved Refunds

If your refund request is approved:

• refunds will be issued using the original payment method whenever possible;
• processing generally takes 7 to 14 business days, depending on your financial institution;
• actual posting times may vary depending on your payment provider.

Refunds cover only the amount approved by the Company.

Any applicable taxes or mandatory governmental charges may also be refunded where required by law.

6. Subscription Cancellations

Subscriptions may be canceled at any time through your account settings or other available cancellation methods.

Cancellation:

• prevents future automatic renewals;
• does not affect the current paid subscription period;
• does not automatically create a right to receive a refund.

Access to the Service remains available until the end of the paid billing period unless otherwise stated.

7. 100% Money-Back Guarantee

Fortyx VPN offers a 100% Money-Back Guarantee where verified technical issues prevent the normal operation of the Service.

The Money-Back Guarantee applies only where:

• the issue is confirmed by the Company;
• reasonable troubleshooting has been completed;
• the issue materially prevents use of the Service.

The guarantee applies only to purchases made directly through the Fortyx VPN website.

The guarantee does not apply to purchases completed through third-party platforms unless otherwise required by applicable law.

8. Circumstances Beyond Our Control

Refunds generally will not be issued where service interruptions or limitations result from circumstances outside the Company's reasonable control, including but not limited to:

• internet service provider outages;
• mobile carrier issues;
• local network failures;
• public Wi-Fi limitations;
• unsupported devices;
• outdated operating systems;
• governmental restrictions affecting VPN services;
• force majeure events;
• failures of third-party infrastructure providers.

9. Fraud Prevention

To protect our customers and the integrity of the Service, the Company reserves the right to:

• investigate suspicious refund requests;
• deny fraudulent or abusive requests;
• suspend or terminate accounts involved in payment abuse or fraud.

Submitting false or misleading information during the refund process may result in denial of the refund request and suspension of access to the Service.

10. Chargebacks

We encourage Users to contact our support team before initiating a chargeback with their financial institution.

Where a chargeback is initiated, the Company reserves the right to:

• dispute invalid chargebacks;
• suspend access to the Service during investigation;
• recover outstanding amounts where permitted by applicable law.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

11. Changes to this Refund Policy

The Company reserves the right to modify this Refund Policy from time to time.

Material changes will become effective upon publication on the Company's website unless otherwise required by applicable law.

Continued use of the Service after the effective date constitutes acceptance of the updated Refund Policy.

12. Contact Information

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:

LeadPixel Labs LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@lead-pixel-labs.com
Phone: +1 (848) 360-3259

Our support team will make reasonable efforts to respond to refund requests as promptly as possible.