1. Introduction

Welcome to Fortyx VPN, operated by LeadPixel Labs LLC ("Company," "we," "our," or "us"), a company organized under the laws of the United States with its registered office located at:

30 N Gould St Ste R, Sheridan, WY 82801, United States

This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you access or use the Fortyx VPN website, the Fortyx VPN mobile application, and all related products and services (collectively, the "Service").

Your privacy is important to us. We are committed to processing your personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.

By accessing or using the Service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the Service.

Fortyx VPN operates under a Web-to-App subscription model, meaning subscriptions are purchased directly through our website, while access to the Service is provided through the Fortyx VPN App.

Payments are securely processed by authorized third-party payment providers using supported payment methods, including credit and debit cards.

We encourage you to review this Privacy Policy periodically. We may update it from time to time to reflect changes in our Services, legal obligations, or business practices. Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

2. Information We Collect

We collect information that is reasonably necessary to provide, maintain, improve, protect, and support the Service.

a. Personal Information

When you register an account, purchase a subscription, or contact us, we may collect personal information including:

• Full name
• Email address
• Account credentials (such as password)
• Billing address (where applicable)
• Payment transaction information
• Customer support communications

Payment card information is securely processed by authorized payment providers. We do not store complete payment card numbers, CVV/CVC codes, or expiration dates on our own systems.

b. Device and Technical Information

To operate the Service, we automatically collect certain technical information, including:

• IP address
• Device model
• Operating system
• Device identifiers
• Application version
• Browser type
• Language preferences
• Time zone
• Crash reports
• Diagnostic logs
• Performance information

This information helps us maintain the stability, reliability, and security of the Service.

c. VPN and Security Information

To provide VPN services and related security features, we may process limited technical information necessary for operation of the Service, including:

• VPN connection status
• Selected VPN server region (where applicable)
• Connection timestamps
• Application diagnostics
• Device Security information
• Wi-Fi Security diagnostics
• Ad Blocker preferences
• Battery Health information
• Technical error reports

We collect only the technical information reasonably necessary to establish VPN connections, maintain service performance, troubleshoot technical issues, prevent fraud, and improve the reliability of the Service.

d. Customer Support Information

If you contact our support team, we may collect:

• emails;
• support requests;
• chat communications;
• screenshots;
• attachments;
• diagnostic files voluntarily submitted by you;
• any additional information you choose to provide.

This information is used solely to respond to inquiries, investigate technical issues, and improve customer support.

e. Cookies and Similar Technologies

Our website uses cookies, web beacons, pixels, local storage, and similar technologies to:

• authenticate users;
• maintain secure sessions;
• remember user preferences;
• improve website functionality;
• analyze website performance;
• detect fraud;
• measure marketing effectiveness.

Additional information regarding our use of cookies is available in our Cookie Policy.

3. How We Use Your Information

We process personal information only for legitimate business purposes and in accordance with applicable laws.

a. Providing the Service

We use your information to:

• create and manage your account;
• authenticate Users;
• activate subscriptions;
• provide access to Fortyx VPN services;
• process subscription payments;
• manage billing;
• deliver software updates;
• provide customer support.

b. Operating VPN and Security Features

We use limited technical information to:

• establish secure VPN connections;
• operate VPN infrastructure;
• provide Wi-Fi Security functionality;
• operate Ad Blocker features;
• provide Battery Health insights;
• support Device Security functionality;
• optimize VPN server performance;
• detect technical issues;
• prevent fraud and abuse;
• maintain network reliability.

c. Improving the Service

We analyze technical and aggregated information to:

• improve application stability;
• enhance VPN performance;
• optimize user experience;
• develop new features;
• improve customer support;
• monitor service quality.

Whenever possible, analytical information is aggregated or anonymized before analysis.

d. Legal Compliance

We may process your information to:

• comply with applicable laws and regulations;
• respond to lawful requests from governmental authorities;
• enforce our Terms of Use;
• investigate fraud or abuse;
• protect the rights, property, and safety of the Company, our Users, and third parties.

e. Marketing Communications

Where permitted by applicable law or with your consent, we may send:

• newsletters;
• product announcements;
• promotional offers;
• information about new features;
• service updates.

You may opt out of marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting our support team.

Your decision to opt out of marketing communications does not affect your ability to use the core functionality of the Service.

3.1 VPN Privacy

Fortyx VPN is designed to enhance your online privacy and security.

We do not sell your browsing activity or internet traffic to third parties.

We process only the limited technical information reasonably necessary to:

• establish VPN connections;
• maintain server performance;
• diagnose technical issues;
• prevent fraud and abuse;
• ensure the security and reliability of the Service;
• comply with applicable legal obligations.

We do not intentionally inspect or analyze the content of your internet traffic except where such processing is strictly necessary to provide the Service or where required by applicable law.

4. Sharing Your Information

We do not sell your personal information.

We may disclose or share your information only in the circumstances described below and only where necessary to provide the Service, comply with legal obligations, or protect our legitimate business interests.

a. Service Providers

We may share information with trusted third-party service providers that perform services on our behalf, including:

• payment processing;
• cloud hosting and infrastructure;
• customer support;
• email delivery;
• fraud prevention;
• analytics;
• crash reporting;
• IT and security services.

These providers are contractually required to process your information only on our instructions and solely for the purposes of providing services to the Company.

b. Legal Requirements

We may disclose personal information where we reasonably believe such disclosure is necessary to:

• comply with applicable laws or regulations;
• respond to lawful requests from courts or governmental authorities;
• enforce our Terms of Use;
• investigate fraud, abuse, or security incidents;
• protect the rights, property, or safety of the Company, our Users, or third parties.

c. Business Transactions

If LeadPixel Labs LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of its business or assets, your information may be transferred as part of that transaction.

Any successor entity will remain bound by this Privacy Policy or provide notice of any material changes.

d. Aggregated and Anonymized Information

We may use and disclose information that has been aggregated or anonymized so that it can no longer reasonably identify an individual.

Such information may be used for:

• analytics;
• product development;
• research;
• business reporting;
• service improvement.

e. With Your Consent

We may disclose your personal information for purposes not described in this Privacy Policy only where you have given your explicit consent or where otherwise permitted by applicable law.

You may withdraw your consent at any time where consent is the legal basis for processing.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information and applicable legal requirements.

Examples include:

Account Information

Account information is generally retained while your subscription remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, enforce agreements, or prevent fraud.

Payment Information

Payment transaction records are retained for the period required under applicable accounting, taxation, and financial regulations.

Complete payment card information is not stored by the Company.

Customer Support Records

Communications with customer support may be retained for as long as reasonably necessary to resolve technical issues, improve customer support, investigate disputes, or comply with legal obligations.

Technical Logs

Limited technical and diagnostic information may be retained for a limited period necessary to:

• troubleshoot technical problems;
• monitor service stability;
• investigate abuse;
• improve Service performance.

Deletion

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of using commercially reasonable security measures.

You may request deletion of your personal information by contacting: support@lead-pixel-labs.com

Please note that certain information may be retained where required by applicable law or necessary to establish, exercise, or defend legal claims.

6. Security Measures

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Administrative Measures

Our administrative safeguards include:

• access controls;
• employee confidentiality obligations;
• privacy and security training;
• internal security policies;
• periodic policy reviews;
• incident response procedures.

Technical Measures

We use a variety of technical safeguards, including:

• encryption during data transmission;
• encryption of sensitive information where appropriate;
• secure authentication mechanisms;
• access logging;
• infrastructure monitoring;
• vulnerability management;
• fraud prevention systems;
• network security monitoring.

Physical Safeguards

Where applicable, we rely on physical safeguards implemented by our infrastructure providers, including:

• restricted physical access;
• environmental controls;
• monitored facilities;
• secure data center operations.

Security Incidents

In the event of a data security incident, we will investigate the matter promptly and take appropriate steps to contain, assess, mitigate, and remediate the incident.

Where required by applicable law, affected individuals and competent authorities will be notified.

Important Notice

While we strive to protect your information using industry-standard security practices, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

Users are encouraged to use strong passwords, enable device security features, and maintain up-to-date software.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right of Access

You may request confirmation of whether we process your personal information and request a copy of such information.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information where permitted by applicable law.

Certain information may be retained where necessary to comply with legal obligations or protect legitimate interests.

Right to Restrict Processing

You may request that we limit the processing of your personal information in circumstances permitted by law.

Right to Object

You may object to certain types of processing, including direct marketing or processing based on legitimate interests.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing performed before withdrawal.

Exercising Your Rights

To exercise any of your privacy rights, please contact us at: support@lead-pixel-labs.com

We may request additional information to verify your identity before responding to your request.

8. International Data Transfers

The Service may be operated from multiple jurisdictions.

Accordingly, your personal information may be transferred to, stored in, or processed in countries other than your country of residence.

Where required by applicable law, we implement appropriate safeguards designed to ensure that international transfers of personal information receive an adequate level of protection.

By using the Service, you acknowledge and understand that your information may be transferred internationally in accordance with this Privacy Policy and applicable law.

9. Cookies and Similar Technologies

Fortyx VPN uses cookies and similar technologies to improve the functionality, security, and performance of our website and Services.

Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

a. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website and Services.

They enable core functionality such as:

• secure authentication;
• account access;
• payment processing;
• fraud prevention;
• website security.

Disabling these cookies may prevent certain features from functioning properly.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous or aggregated information, including:

• page visits;
• session duration;
• navigation patterns;
• website performance.

This information helps us improve the Service.

Functional Cookies

Functional cookies remember your preferences, including:

• language settings;
• region preferences;
• login sessions;
• user interface settings.

Advertising Cookies

Where permitted by applicable law, advertising and marketing cookies may be used to measure the effectiveness of advertising campaigns and improve marketing communications.

These cookies are used only where required consent has been obtained.

b. Managing Cookies

Most browsers allow you to:

• delete cookies;
• block cookies;
• receive notifications before cookies are stored.

Please note that disabling cookies may affect the availability or functionality of certain parts of the Service.

Additional information is available in our Cookie Policy.

10. Marketing Communications

Where permitted by applicable law or where you have provided your consent, we may send you communications regarding:

• product updates;
• new features;
• security notices;
• promotional offers;
• newsletters;
• service announcements.

You may unsubscribe from marketing communications at any time by:

• clicking the unsubscribe link included in our emails; or
• contacting us at support@lead-pixel-labs.com.

Please note that even if you opt out of marketing communications, we may continue to send important administrative or transactional communications relating to your account, subscription, payments, security, or operation of the Service.

We do not sell your personal information to third parties for their own marketing purposes.

11. Children's Privacy

The Service is intended only for individuals who are at least eighteen (18) years of age or the age of legal majority in their jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information without undue delay.

Parents or legal guardians who believe that a child has provided personal information may contact us at: support@lead-pixel-labs.com

12. Changes to this Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect:

• changes to our Services;
• legal or regulatory requirements;
• technological developments;
• security improvements;
• changes in our business practices.

When material changes are made, we will provide notice through the Service, our website, email communications, or other appropriate means where required by applicable law.

The updated Privacy Policy becomes effective on the date indicated at the top of the document unless otherwise specified.

Your continued use of the Service after the effective date constitutes your acceptance of the revised Privacy Policy.

13. Legal Basis for Processing

Where required by applicable data protection laws, including the General Data Protection Regulation ("GDPR"), we process personal information based on one or more of the following legal grounds:

Consent

Where you have provided your consent for a specific processing activity.

You may withdraw your consent at any time.

Performance of a Contract

Processing necessary to:

• create your account;
• provide the Service;
• process subscription payments;
• fulfill our contractual obligations.

Legal Obligations

Processing necessary to comply with:

• applicable laws;
• tax obligations;
• accounting requirements;
• court orders;
• regulatory obligations.

Legitimate Interests

Processing necessary for our legitimate business interests, including:

• improving the Service;
• ensuring network and application security;
• fraud prevention;
• customer support;
• protecting the rights of the Company and our Users;
• maintaining the stability and performance of the Service.

We process personal information under legitimate interests only where those interests are not overridden by your rights and freedoms.

14. Third-Party Services

To provide and improve the Service, we may engage trusted third-party providers, including providers of:

• payment processing;
• cloud infrastructure;
• hosting services;
• analytics;
• customer support;
• fraud prevention;
• software development tools;
• crash reporting;
• security monitoring.

These providers process personal information only as necessary to perform services on our behalf and are contractually required to protect such information.

The Company is not responsible for the privacy practices of independent third-party websites or services that are not operated by us.

We encourage you to review the privacy policies of any third-party services you choose to use.

15. Contact Information

If you have any questions regarding this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us using the information below.

LeadPixel Labs LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@lead-pixel-labs.com
Phone: +1 (848) 360-3259

We will make reasonable efforts to respond to privacy-related requests within the timeframes required by applicable law.

Appendix – Additional Privacy Information

Web-to-App Model

Fortyx VPN is provided under a Web-to-App subscription model.

Subscriptions are purchased through our website, and access to premium features is granted through the Fortyx VPN application.

Payments are processed by authorized third-party payment providers.

Data Minimization

We are committed to collecting only the personal information reasonably necessary to operate, maintain, improve, secure, and support the Service.

We regularly review our data collection practices to ensure that unnecessary personal information is not retained.

Security Commitment

We continuously evaluate and improve our administrative, technical, and organizational safeguards to help protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to implement industry-standard security measures, no method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security.